Yeah, I can help out in that regard.
We get a lot of spambots so while the forum plugins we have remove most (if not all?) of them, unfortunately sometimes people behind proxies/vpns/etc sometimes have issues registering.
Have your friend give you the info they'd like to use and PM it to me.
I can create their account and give them a temporary password.
Then, have them log in once and change/update their info.
Easy.